Policies

By booking an appointment, you agree to the following terms and conditions, which are in place to ensure a professional, safe, and respectful environment for both client and the therapist.

Anti-Harassment Policy

I am committed to providing a safe, professional, and respectful environment for all clients. Any form of harassment—including inappropriate/sexual comments, requests, or behavior—will not be tolerated. If a client engages in any misconduct, the session will be immediately terminated without a refund. Future appointments will be denied and authorities will be contacted..

By booking a session, you agree to uphold mutual respect and professionalism.

Accessibility Policy

The Reset Room is located on the second floor, and access requires using a flight of stairs. There is no elevator available in the building. By booking an appointment, you acknowledge this and confirm that you are able to access the space as needed. If you have any mobility concerns, please contact me in advance to discuss possible accommodations.

Payment Details & Authorization Policy

To reserve your appointment, you’ll be asked to provide valid payment information (credit or debit card) at the time of booking. Your card will be securely stored and pre‑authorized to hold your appointment, but you will only be charged after your session has concluded.

Cancellation & No-Show Policy

Your appointment time is reserved just for you. To provide the best service to all clients, I require at least 24 hours' notice for cancellations or rescheduling.

  • Late Cancellations (less than 24 hours' notice): A fee of 50% of the scheduled service will be charged.

  • No-Shows: If you miss your appointment without notice, you will be charged 100% of the scheduled service and may be required to prepay for future bookings.

  • Late Arrivals: If you arrive late, your session may be shortened to accommodate the next client, but the full service fee will still apply.

I understand that emergencies happen—please contact me as soon as possible to discuss any special circumstances. By booking an appointment, you agree to this policy. Thank you for your understanding and respect for my time and business.